Q. What is Moveforfree, and, why should I use Moveforfree?
A. Moveforfree is an Apartment Locating Company. Moveforfree is the first
apartment locator to offer a free move for
using our locating service over 13 years ago. We have an A+ Rating with the Better Business Bureau and maintain over
a 97% customer satisfaction rating. MoveForFree.com has referred (located) over
80,000 customers to apartment communities, no one but Moveforfree can say this.
Q. Is Moveforfree a moving company?
A. No. Moveforfree is not a moving company. Moveforfree is an Apartment Locating
Company.
Q. How do I qualify for the free move?
A. Let Moveforfree find you an apartment and list Moveforfree as your Locator.
You must register at https://www.moveforfree.com/signup2.aspx
and read the Terms and Conditions before visiting any apartments. You must have received information about your apartment community from Moveforfree which prompted you to visit and lease at the community (rules and restrictions apply). You must list MoveForFree.com, and only Moveforfree, as your apartment locator or referral service when you first visit the apartments on the Guest Card, and, then, again on the Lease Application. Finally, the apartment community must send us verification that you listed Moveforfree and a locator commission will be paid to Moveforfree.
Q. Do all apartments on MoveForFree.com qualify for the FREE MOVE or Rebate?
A. No. MoveForFree.com strives to find you the best apartment at the best price with the best amenities
in your preferred area according to your unique needs; however, not all apartments pay high enough commissions for MoveForFree.com to cover the cost of moving or of the Rebate. In this case, our clients will receive the maximum prorated amount of your MoveForFree.com (or Rebate) as possible and the customer will have to pay the difference (similar to buy one get one free). Ask your locator for details.
Q. How do I get started?
Q. What is a Guest Card?
A. A Guest Card is used by Apartment staff to gather client information on your initial visit
and is usually completed digitally on a computer or tablet. Data collected on Guest Cards are name, contact information, email and how you heard about the apartment community. You must specify that Moveforfree.com is your Apartment Locator upon your FIRST visit to the apartment and you must verify the leasing staff input Moveforfree.com as your apartment locating company.
Q. What is a Lease Application?
A. A Lease Application is completed and submitted by a prospective renter if they would like to be considered eligible to
rent at that apartment community. If you decide to complete an application, there is a section that asks for Name, address and phone number of locating company, you must write in Moveforfree.com and your Moveforfree.com locator’s name at a minimum. This section is found on page 8 or 8 on the bottom left of page. Do not indicate “internet”, “drive by” or list a friend’s name.
Q. What are some of the common reasons for NOT qualifying for the free move or cash
voucher?
A.1. Moveforfree was not listed guest card and/or lease application.
2. One roommate did not list MoveForFree.com,
even though the other did. 3. Customer was not registered with MoveForFree.com prior
to visiting the apartment community. 4. Customer did not wait until Moveforfree
registered client as our customer at the apartment community before visiting. 5.
Customer did not sign a minimum lease term (some apartments require a minimum of
a 12+ month lease). 6. Customer or roommate previously lived at the apartment community.
7. Sister property transfer disqualification: a sister property is an apartment
community managed/owned by the same company. If 2 properties are owned/managed by
the same company, customer may not qualify to move from one to the other. 8. Moveforfree
and/or the apartment community have stopped doing business together. 9. The apartment
community refuses to complete and or send back our referral confirmation. 10.The
apartment community’s commission falls below MoveForFree.com minimum commission
requirement. In some cases, customers are eligible receive a reduced amount of free
moving (move credit) or a reduced Rebate.
Q. What is a Rebate and when is it paid?
A. Rebates, checks, are sent to qualifying customers once Moveforfree receives
payment from the new
apartment community. This process can take weeks to several months depending on
the payment policy of your new apartment community. The Rebate amount depends on
the Level of qualification.
Q. When I enter my search criteria and submit how come there are no apartment communities
returned?
A. Please contact your Moveforfree Locator for assistance.
Q. Are the prices listed on MoveForFree.com the price we should expect to pay for
the apartment?
A. The pricing changes daily in some instances and the posted pricing is
not guaranteed. The apartment community will
have the most up to date pricing. When there is a price discrepancy between the
apartment community and MoveForFree.com; the apartment community’s pricing is the
official pricing.
Q. If I have used Moveforfree in the past can I still use your services?
A. Yes, as long as you qualify, you can use MoveForFree.com services indefinitely.
Q. Can MoveForFree.com move me within the same property?
A. No, this is considered an on-site transfer, unless the apartment community
agrees to pay for your move/referral. If
you already live in the apartment, then, MoveForFree.com could not have referred
you.
Q. Does the free move affect the specials that an apartment community offers?
A. No, MoveForFree.com's services do not affect apartment community specials.
This is a Fair Housing and Truth in
Advertising issue. If an apartment community offers specials INSTEAD of using MoveForFree.com
in order to receive their specials, please call our office right away toll-free
877-532-3757 and ask to speak to a manager.
Q. How do I schedule my move once my lease application has been approved at the apartment
community?
A. Call your Moveforfree locator or visit www.Moveforfree.com, login and
click on "Schedule My Move" to submit your
move request.
Q. Can MoveForFree.com move me from a storage unit (house, etc.) to my new apartment?
A. Yes, if you qualify for the free move, MoveForFree.com can move you from
any location including storage, house,
apartment, etc (local move service areas and other restrictions apply).
Q. What if I am moving from city to another city hours away?
A. If you qualify for the service there are three scenarios. First, if you
are moving from a city Moveforfree services to a
city Moveforfree services (Houston to Dallas), then, you would be responsible for
renting a truck (MoveForFree.com does not rent trucks) and furniture blankets or
you can pay additional fees (mileage, etc.) and receive the full move. If renting
a truck, Moveforfree contract movers will load your belongings professionally in
one city and movers in the next city will unload your belongings (ex, Houston to
Dallas). Second, if you are moving from a city Moveforfree does not service to a
city MoveForFree.com services, MoveForFree.com will unload your belongings at your
new apartment (ex, El Paso to San Antonio). Third, if you qualify, but do not need
to move, then Moveforfree can send you a Rebate.
Q. How much notice does Moveforfree need on move requests?
A. Moveforfree requests a 2-week notice on move requests. Moveforfree cannot
guarantee any move requests with
less than 72 hours notice.
Q. When is my date and time of my move confirmed? When do I have a guaranteed date
& time?
A. With our new Online Move Scheduling process, move dates and times are
scheduled based on availability at the time
of scheduling a request. Moves are confirmed when we receive a verification of lease
from the apartment community. A moving manager may contact you prior to us receiving
a verification of referral; this does not mean your move is approved.
Q. What if I am moving into an apartment with a roommate who is moving from a different
address, do we both get a free move?
A. Yes, however, there is only one free pickup location. Additional charges
that apply include the extra pickup location
($25) and mileage. MoveForFree.com only allows 1 move or Rebate per apartment
unit.
