Q. What is Moveforfree, and, why should I use Moveforfree?

A. Moveforfree is an Apartment Locating Company. Moveforfree is the first apartment locator to offer a free move for

using our locating service over 13 years ago. We have an A+ Rating with the Better Business Bureau and maintain over a 97% customer satisfaction rating. Moveforfree.com has referred (located) over 80,000 customers to apartment communities, no one but Moveforfree can say this.

Q. Is Moveforfree a moving company?

A. No, Moveforfree is not a moving company. Moveforfree is an Apartment Locating Company.

Q. How do I qualify for the free move?

A. Let Moveforfree find you an apartment and list Moveforfree as your Locator. You must register at

http://www.moveforfree.com/register.aspx and read the Terms and Conditions before visiting any apartments. You must have received information about your apartment community from Moveforfree which prompted you to visit and lease at the community (rules and restrictions apply). You must list Moveforfree.com, and only Moveforfree, as your apartment locator or referral service when you first visit the apartments on the Guest Card, and, then, again on the Lease Application. Finally, the apartment community must send us confirmation that you listed Moveforfree and a locator commission will be paid to Moveforfree.

Q. Do all apartments on Moveforfree.com qualify for the FREE MOVE or Cash Voucher?

A. No. Moveforfree.com strives to find you the best apartment at the best price with the best amenities

in your preferred area according to your unique needs; however, not all apartments pay high enough commissions for Move For Free to cover the cost of moving or of the cash voucher. In this case, our clients will receive the maximum prorated amount of your move for free (or cash voucher) as possible and the customer will have to pay the difference (similar to buy one get one free). Ask your locator for details.

Q. How do I get started?

A. Register with Moveforfree.com at http://www.moveforfree.com/register.aspx   and a locator will contact you.

Q. What happens if I register with Moveforfree?

A. A Moveforfree Certified and Licensed Apartment Locator will be assigned and will assist you in locating an

apartment. Registering with Moveforfree also allows you to search apartment communities online 24/7 and to schedule your move along with other member benefits.

Q. What is a Guest Card?

A. A Guest Card is used by Apartment staff to gather client information on an initial visit. Data collected on Guest Cards

are name, contact information, email and how you heard about the apartment community. You must specify that Moveforfree is your Apartment Locator upon your initial visit.

Q. What is a Lease Application?

A. A Lease Application is completed and submitted by a prospective renter if they would like to be considered eligible to

rent a unit in a specific apartment community. If you decide to complete an application, there is a section that asks for Rental Agency or Locator service name, you must write in Moveforfree. Do not indicate “internet”, “drive by” or list a friend’s name.

Q. What are some of the common reasons for NOT qualifying for the free move or cash voucher?

A.1. Moveforfree was not listed guest card and/or lease application. 2. One roommate did not list Moveforfree.com, even though the other did. 3. Customer was not registered with Moveforfree.com prior to visiting the apartment community. 4. Customer did not wait until Moveforfree registered client as our customer at the apartment community before visiting. 5. Customer did not sign a minimum lease term (some apartments require a minimum of a 12+ month lease). 6. Customer or roommate previously lived at the apartment community. 7. Sister property transfer disqualification: a sister property is an apartment community managed/owned by the same company. If 2 properties are owned/managed by the same company, customer may not qualify to move from one to the other. 8. Moveforfree and/or the apartment community have stopped doing business together. 9. The apartment community refuses to complete and or send back our referral confirmation. 10.The apartment community’s commission falls below Move For Free’s minimum commission requirement. In some cases, customers are eligible receive a reduced amount of free moving (move credit) or a reduced cash voucher.

Q. What is a Rebate and when is it paid?

A. Rebates, checks, are sent to qualifying customers once Moveforfree receives payment from the new

apartment community. This process can take weeks to several months depending on the payment policy of your new apartment community. The Rebate amount depends on the Level of qualification.

Q. How long does it take Moveforfree.com to register me at properties requiring registration?

A. Normally, it takes 0 to 3 working days to register a client with an apartment community.

Q. Do I have to receive a property registration email before I visit one of My Properties?

A. Yes, or if the email fails, registration status can be seen anytime online at Moveforfree.com by logging in and clicking

on the 'My Properties' tab and checking the 'Registration' column. If you need immediate help getting registered at a particular Property, Please contact your Moveforfree Locator for assistance.

Q. When I enter my search criteria and submit how come there are no apartment communities returned?

A. Please contact your Moveforfree Locator for assistance.

Q. How do I know where the FREE service area ends?

A. Service areas and mileage fees can be found on our “What We Move For Free” page

Q. Are the prices listed on Moveforfree.com the price we should expect to pay for the apartment?

A. The pricing changes daily in some instances and the posted pricing is not guaranteed. The apartment community will

have the most up to date pricing. When there is a price discrepancy between the apartment community and Moveforfree.com; the apartment community’s pricing is the official pricing.

Q. Is Moveforfree a moving company that can quote me pricing on a move if I don't need the apartment locating service?

A. Moveforfree is not a moving company; however we can refer you to one of our contract moving companies. Call a

moving manager toll free 877-532-3757 to inquire about pay moves (Subject to availability).

Q. What if the apartment community is not in Moveforfree.com's database?

A. You must have learned about your new apartment from the website or locating service of Moveforfree.com.

Moveforfree.com will not be able to move you to properties not listed on the website unless you used Moveforfree’s locating service.

Q. If I found the apartment community on my own, visited the community and then found it on Moveforfree.com can I still move for free?

A. No, you must have learned about your new apartment through Moveforfree unless you gained knowledge about the

apartment community from Moveforfree, which prompted you to visit and lease at the community (rules and restrictions apply).

Q. Can I move for free if I drove by an apartment community and did not visit, then, used Moveforfree to learn more about the apartment community, visited and listed Moveforfree as my locator?

A. Yes, as long as you gained knowledge about the apartment community from Moveforfree, which prompted you to visit

and lease at the community (rules and restrictions apply).

Q. If I have used Moveforfree in the past can I still use your services?

A. Yes, as long as you qualify, you can use Moveforfree.com services indefinitely.

Q. Can Moveforfree.com move me within the same property?

A. No, this is considered an on-site transfer, unless the apartment community agrees to pay for your move/referral. If

you already live in the apartment, then, Moveforfree.com could not have referred you.

Q. Does the free move affect the specials that an apartment community offers?

A. No, Moveforfree.com's services do not affect apartment community specials. This is a Fair Housing and Truth in

Advertising issue. If an apartment community offers specials INSTEAD of using Moveforfree.com in order to receive their specials, please call our office right away toll-free 877-532-3757 and ask to speak to a manager.

Q. How do I schedule my move once my lease application has been approved at the apartment community?

A. Call your Moveforfree locator or visit www.Moveforfree.com, login and click on "Schedule My Move" to submit your

move request.

Q. Can Moveforfree.com move me from a storage unit (house, etc.) to my new apartment?

A. Yes, if you qualify for the free move, Moveforfree.com can move you from any location including storage, house,

apartment, etc (local move service areas and other restrictions apply).

Q. What is considered a 'one man' box?

A. A 'one man' box can be handled by one person and is less than 75 pounds. It can be picked up and carried up and

down the stairs to and from the moving truck by one person. (Moveforfree.com reserves the right to refuse to move items that are deemed unsafe to move)

Q. Can I substitute items on the free move offer?

A. Since Moveforfree has 3 different free move offers to choose from, you can choose the one that’s right for you;

substitutions are not necessary.

Q. What if I am moving from city to another city hours away?

A. If you qualify for the service there are three scenarios. First, if you are moving from a city Moveforfree services to a

city Moveforfree services (Houston to Dallas), then, you would be responsible for renting a truck (Moveforfree.com does not rent trucks) and furniture blankets or you can pay additional fees (mileage, etc.) and receive the full move. If renting a truck, Moveforfree contract movers will load your belongings professionally in one city and movers in the next city will unload your belongings (ex, Houston to Dallas). Second, if you are moving from a city Moveforfree does not service to a city Moveforfree.com services, Moveforfree.com will unload your belongings at your new apartment (ex, El Paso to San Antonio). Third, if you qualify, but do not need to move, then Moveforfree can send you a $100 cash voucher.

Q. How much notice does Moveforfree need on move requests?

A. Moveforfree requests a 2-week notice on move requests. Moveforfree cannot guarantee any move requests with

less than 72 hours notice.

Q. When is my date and time of my move confirmed? When do I have a guaranteed date & time?

A. With our new Online Move Scheduling process, move dates and times are scheduled based on availability at the time

of scheduling a request. Moves are confirmed when we receive a verification of lease from the apartment community. A moving manager may contact you prior to us receiving a verification of referral; this does not mean your move is approved.

Q. What if I am moving into an apartment with a roommate who is moving from a different address, do we both get a free move?

A. Yes, however, there is only one free pickup location. Additional charges that apply include the extra pickup location

($25) and mileage. Moveforfree.com only allows 1 move or cash voucher per apartment unit.

Q. Is there an extra charge for 3rd floor to 3rd floor moves?

A. There is only a charge for 3rd floor and above moves on our Competitive Offer. Floor charges are not included in the

Original or Hourly Free Move offers.

Q. How do I let the movers know about extra items or items not listed in 'What We Move For Free'?

A. Include specific items not listed in the online inventory in the "Additional Items" section at the end of the inventory

page. A moving manager will quote pricing and add these items to your inventory.

Q. Do the movers work every day?

A. Moveforfree.com movers move Sunday through Saturday except for the following Holidays: Christmas, New Years,

Easter, July 4th, Thanksgiving, ETC. Moveforfree.com and affiliated moving companies reserve the right to take additional holidays/days off.

Q. Does Moveforfree.com provide boxes?

A. Moveforfree.com offers boxes for sale. Click here to purchase boxes (coming soon).

Q. If I have extra items what forms of payment do you accept and when do I pay?

A. The Moving Company accepts cash only. Payment is expected before the unloading of your belongings.

Moveforfree.com reserves the right to change the conditions, qualifications, policies, terms, website, etc., without notice.